{"id":2097,"date":"2025-04-28T22:33:41","date_gmt":"2025-04-28T22:33:41","guid":{"rendered":"http:\/\/localhost\/?p=2097"},"modified":"2025-04-28T22:33:41","modified_gmt":"2025-04-28T22:33:41","slug":"security-bulletin-vulnerability-in-remote-support-authentication-affects-ibm-san-volume-controller-i","status":"publish","type":"post","link":"https:\/\/zero.redgem.net\/?p=2097","title":{"rendered":"Security Bulletin: Vulnerability in remote support authentication affects IBM SAN Volume Controller, IBM Storwize, IBM Spectrum Virtualize and IBM FlashSystem products"},"content":{"rendered":"
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Vulnerability Details<\/h2>\n
\n

Basic Information<\/h3>\n\n\n\n\n\n\n
Title<\/th>\nSecurity Bulletin: Vulnerability in remote support authentication affects IBM SAN Volume Controller, IBM Storwize, IBM Spectrum Virtualize and IBM FlashSystem products<\/td>\n<\/tr>\n
Type<\/th>\nibm<\/td>\n<\/tr>\n
Published<\/th>\n2025-04-28T20:41:23<\/td>\n<\/tr>\n
Last Seen<\/th>\n2025-04-29T02:56:49<\/td>\n<\/tr>\n
CVSS Score<\/th>\n9.8 (CRITICAL)<\/td>\n<\/tr>\n<\/table><\/div>\n
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CVSS v3 Details<\/h3>\n\n\n\n\n\n\n\n\n\n
Attack Vector<\/th>\nNETWORK<\/td>\n<\/tr>\n
Attack Complexity<\/th>\nLOW<\/td>\n<\/tr>\n
Privileges Required<\/th>\nNONE<\/td>\n<\/tr>\n
User Interaction<\/th>\nNONE<\/td>\n<\/tr>\n
Scope<\/th>\nUNCHANGED<\/td>\n<\/tr>\n
Confidentiality Impact<\/th>\nHIGH<\/td>\n<\/tr>\n
Integrity Impact<\/th>\nHIGH<\/td>\n<\/tr>\n
Availability Impact<\/th>\nHIGH<\/td>\n<\/tr>\n<\/table><\/div>\n
\n

CVE Information<\/h3>\n\n\n\n\n
CVE IDs<\/th>\nCVE-2021-38969<\/td>\n<\/tr>\n
CWE<\/th>\n<\/td>\n<\/tr>\n
Bulletin Family<\/th>\nsoftware<\/td>\n<\/tr>\n<\/table><\/div>\n
\n

Description<\/h3>\n
\n ## Summary<\/p>\n

A vulnerability in the challenge \/ response authentication mechanism used by IBM remote support may allow unauthorized access as credentials can be reused on the product’s management GUI.<\/p>\n

## Vulnerability Details<\/p>\n

**CVEID:**CVE-2021-38969
\n**DESCRIPTION:** IBM Spectrum Virtualize could allow an attacker to allow unauthorized access due to the reuse of support generated credentials.
\nCVSS Base score: 5.6
\nCVSS Temporal Score: See: https:\/\/exchange.xforce.ibmcloud.com\/vulnerabilities\/212609 for the current score.
\nCVSS Vector: (CVSS:3.0\/AV:N\/AC:H\/PR:N\/UI:N\/S:U\/C:L\/I:L\/A:L)<\/p>\n

## Affected Products and Versions<\/p>\n

Affected Product(s) | Version(s)
\n—|—
\nIBM Spectrum Virtualize | 8.4
\nIBM Spectrum Virtualize | 8.3
\nIBM Spectrum Virtualize | 8.2 <\/p>\n

Earlier code levels (e.g. 7.8.1) and later code levels (e.g. 8.5.0) are not affected.<\/p>\n

## Remediation\/Fixes<\/p>\n

IBM recommends that you fix this vulnerability by upgrading affected versions of IBM SAN Volume Controller, IBM Storwize V7000, IBM Storwize V5000 and V5100, IBM Storwize V5000E, IBM Spectrum Virtualize Software, IBM Spectrum Virtualize for Public Cloud, IBM FlashSystem V9000, IBM FlashSystem 9100 Family, IBM FlashSystem 9200, IBM FlashSystem 7200, IBM FlashSystem 5200 and IBM FlashSystem 5000 to the following code levels or higher:<\/p>\n

8.5.0.0<\/p>\n

8.4.0.6<\/p>\n

8.3.1.7<\/p>\n

8.2.1.15<\/p>\n

Latest IBM SAN Volume Controller Code
\nLatest IBM Storwize V7000 Code
\nLatest IBM Storwize V5000 and V5100 Code
\nLatest IBM Storwize V5000E Code
\nLatest IBM FlashSystem V9000 Code
\nLatest IBM FlashSystem 9100 Family Code
\nLatest IBM FlashSystem 9200 Code
\nLatest IBM FlashSystem 7200 Code
\nLatest IBM FlashSystem 5000 and 5200 Code
\nLatest IBM Spectrum Virtualize Software
\nLatest IBM Spectrum Virtualize for Public Cloud<\/p>\n

## Workarounds and Mitigations<\/p>\n

In order to exploit this vulnerability, an attacker would need to possess a valid set of credentials in the first place, which is unlikely as these can only be obtained by IBM support via a secure server which is used to generate the credentials. These servers are continuously updated with security patches in accordance with IBM’s internal cybersecurity guidelines, and IBM is not aware of any security breaches. <\/p>\n

Therefore, it is unlikely that this vulnerability can be exploited in practice, however to completely mitigate the risk IBM recommends one of two actions:<\/p>\n

1. Upgrade to one of the fixed code levels listed above.
\n 2. Disable the Remote Support feature.<\/p>\n

The Remote Support feature is not enabled by default, so if you have not deliberately enabled this then you will not be vulnerable.<\/p>\n

If you have enabled Remote Support, then this vulnerability can be mitigated by disabling it, either by running **chsra -disable** on the CLI or navigating to **System > Support > Support Assistance** in the management GUI.<\/p>\n

##\n <\/p><\/div>\n<\/p><\/div>\n

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Impact Assessment<\/h3>\n\n\n\n
Base Score<\/th>\n9.8<\/td>\n<\/tr>\n
Severity<\/th>\nCRITICAL<\/td>\n<\/tr>\n<\/table><\/div>\n
\n

View full CVE details<\/a><\/p>\n<\/p><\/div>\n<\/div>\n